Refund & Return Policy

Thank you for choosing NixNap !
We provide you with 100-day full refund policy. We strongly recommend that you give it a chance, if you still feel that it is not suitable for you, you can return the product for free within 100 days. If you want to return any product, please contact our customer support that would assist you to help smoothen the exchange/return process. After the Amazon warehousey accepting the product, we will process a full refund for you .

We pursue perfection in every detail and commit to providing our customers with a comfortable mattress to ensure customers a quality sleep.

All of the NixNap mattresses come with 100-Night No-Rist Trial and 10-Year Limited Warranty. Besides, we'll responsible for all manufacturing defects: sagging, dips, waves, bumps, and decompression issues. Please don't hesitate to contact us if there is any question.


1.Check your product
Contact our Customer Service via email to request a return or refund.

2.Prepare the proof of purchase and the reason of return
After the order and product confirmation, we will arrange express delivery to pick up .

3.Return and take your money back
We'll process a full refund once when they return to the Amazon warehousey. Refunds will be credited back to your account within 1-3 days, depending on the bank and credit card organization.Bu t you have not received a refund, please contact us at support@nixnap.com.

Having trouble with your return?
Please contact us.